Returns and Shipping Policy

RETURN POLICY

All Sales Final. We only exchange goods if they do not fit properly.  Items must be unused, unworn, and returned in original packaging.

In circumstances where you consider a product defective or damaged, please contact us at (780) 476-1875 within 48 hours of receipt of order with details of the products and defect/damage.

Items eligible for return must be returned to Sifton Park Veterinary Clinic within 3 days of receipt or client will incur a 10% restocking fee.  Seasonal items are not eligible for exchange/return.

Returns will be applied as a credit to your clinic account and will not be reversed onto your credit card or returned in cash.

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR RETURN.

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

All inquiries regarding returns can be directed to Sifton Park Veterinary Clinic at (780) 476-1875.

SHIPPING INFORMATION

Orders will be delivered between 1-3 business days to either the home address or clinic.

If product is shipped to clinic we ask that it is picked up within 48 hours of delivery.  Unfortunately the clinic does not have ample storage space to allow for delays in retrieval.

Orders to home are sent through Purolator, and due to overwhelming ecommerce business, Purolator is no longer required to get a signature upon delivery. Purolator FAQ

Sifton Park Veterinary Clinic is not responsible for orders stolen, frozen, melted, wet, or otherwise compromised when shipped to home. It is expected someone to be home for the delivery.

Shipping costs are based on the products ordered. Due to size and/or weight, certain items may bear a shipping surcharge or special handling fee. Total shipping charges are automatically calculated during Checkout prior to completing your order.

**Shipping fees cannot be refunded**

Standard Shipping is available across all Canadian provinces. Some restrictions apply to specific locations. Shipments to rural addresses may exceed the standard shipping delivery window and may not be available for Ship to Home. Shipments are not available to post office box addresses.